Use case
Reduce perceived wait times
Uncertainty feels longer than the clock. Show position and updates.
The problem
Guests ask 'how long?' repeatedly; staff cannot answer consistently.
Outcomes you should expect
- Fewer complaints
- Guests can step away
- Reception answers less
How to implement
- Issue tokensNumbered queue with live position.
- Update ETAAdjust as chairs clear.
- Notify on turnMessage when almost ready.
Real-world examples
- Clinic waiting area less crowded within two weeks
Frequently asked questions
- Does Citanzo work for walk-in heavy businesses in India?
- Yes. Citanzo is built for mixed traffic — advance bookings plus same-day walk-ins, tokens, waitlists, and QR join at reception. Salons, clinics, barbers, and restaurants use one dashboard for both.
- Can customers book without downloading an app?
- Customers use your booking link in a mobile browser. No app install is required for booking or joining a queue.
- Are WhatsApp reminders included?
- WhatsApp and SMS reminders are part of the workflow on supported plans. You configure services once; reminders go out before appointments based on your settings.
Reduce no-shows
Start with reminders and a single booking link.