WhatsApp reminders that actually get read

The operational problem

Staff typing the same reminder message dozens of times a day

No-shows on Saturday because someone forgot a Tuesday booking

Clients who only see SMS hours later

How it works

1. Set your servicesAdd duration and default reminder timing once.
2. Clients book onlineBookings capture phone numbers for WhatsApp delivery.
3. Reminders go automaticallyNo copy-paste. Your team focuses on service, not chasing messages.

Built for Indian local businesses

• WhatsApp-first for India
• SMS fallback when needed
• Per-service timing
• Works with walk-ins and booked slots

Industry examples

• Salon

  Haircut and colour appointments get a 24-hour and 1-hour WhatsApp nudge.

• Clinic

  Follow-up visits reminded so the waiting room stays predictable.

• Restaurant

  Table reservations confirmed before the dinner rush.

Frequently asked questions

Does Citanzo work for walk-in heavy businesses in India?

Yes. Citanzo is built for mixed traffic — advance bookings plus same-day walk-ins, tokens, waitlists, and QR join at reception. Salons, clinics, barbers, and restaurants use one dashboard for both.

Can customers book without downloading an app?

Customers use your booking link in a mobile browser. No app install is required for booking or joining a queue.

Are WhatsApp reminders included?

WhatsApp and SMS reminders are part of the workflow on supported plans. You configure services once; reminders go out before appointments based on your settings.

Do clients need to opt in?

Use your existing booking consent flow. Customers who book with you expect appointment updates — keep messages short, clear, and tied to their booking.