Feature
A live queue your front desk can trust
Walk-ins get a token, see their position, and wait without crowding reception. Staff call the next person with clarity.
The operational problem
Customers asking 'how long?' every few minutes
Paper tokens lost or duplicated
Walk-ins and appointments fighting for the same chairs
How it works
- Guest joinsQR at reception or your booking link — no app download.
- Token issuedClear number and estimated wait on their phone.
- Staff calls nextOne dashboard shows queue and calendar together.
Built for Indian local businesses
- Token numbers
- Wait estimates
- QR join
- Mixed with appointments
Industry examples
- Barber shop
Saturday rush handled with QR join and live position updates.
- Clinic
Token queue for walk-ins while booked patients keep their slots.
- Salon
Colour clients booked; quick cuts join the live line.
Frequently asked questions
- Does Citanzo work for walk-in heavy businesses in India?
- Yes. Citanzo is built for mixed traffic — advance bookings plus same-day walk-ins, tokens, waitlists, and QR join at reception. Salons, clinics, barbers, and restaurants use one dashboard for both.
- Can customers book without downloading an app?
- Customers use your booking link in a mobile browser. No app install is required for booking or joining a queue.
- Are WhatsApp reminders included?
- WhatsApp and SMS reminders are part of the workflow on supported plans. You configure services once; reminders go out before appointments based on your settings.
- Can I still take phone bookings?
- Yes. Reception can add walk-ins or phone bookings manually while the queue updates live.
Handle walk-ins better
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