Answers for booking, queues, and walk-ins

Citanzo is a booking and queue management platform built for local businesses in India — salons, spas, clinics, gyms, restaurants, and service brands. You get one place to manage appointments, walk-ins, live queues, waitlists, and customer notifications without juggling phone calls and paper tokens.

Salons and barber shops use Citanzo for stylist bookings and walk-in queues. Spas and clinics schedule treatments and consultations. Restaurants and cafés manage table queues and party sizes. Gyms handle class slots and trainer time. Any business that mixes appointments with walk-ins can run both on Citanzo.

Most owners add their business, services, and hours in about 15 minutes from a phone. You receive a shareable booking link immediately. See our step-by-step guide on the How It Works page for the full walkthrough.

No laptop required — you can run Citanzo from your mobile browser. Customers also book and join queues from a simple link in the browser. They do not need to install an app.

Yes. Citanzo offers a free starter tier so you can launch your booking page and try core features before upgrading. Paid plans add higher booking volume, advanced queue tools, and priority support. Full plan details are on the pricing page.

You share your Citanzo booking link on WhatsApp, Instagram, Google Maps, or at reception. Customers open the link, pick a service, choose an available slot, and confirm with their name and phone. The slot is reserved instantly and they receive a confirmation message.

Available slots update in real time. When a customer confirms a time, that slot is blocked for everyone else. Staff see the same live calendar, so front-desk and online bookings stay in sync.

Yes. Salons and spas often let clients add haircut, colour, or add-on treatments in a single flow. Citanzo totals the duration so the right length of time is held on your calendar.

You can turn staff selection on per service. Customers pick their preferred team member when booking, which helps salons and clinics honour loyalty and specialisation preferences.

Reception can add a manual booking in seconds from the dashboard. It uses the same calendar and sends the same confirmations, so phone and online channels never drift apart.

Salons cut idle waiting by combining online booking with a live digital queue. Walk-ins join remotely, see an estimated wait, and get notified when their chair is ready — instead of standing in a crowded reception area.

A virtual queue lets customers hold their place in line without physically standing in a row. They receive a token number and updates on their phone while they wait nearby — at a café, in their car, or shopping nearby.

Yes. Print a QR at your entrance or reception. Customers scan it, enter basic details, and join the queue or waitlist from their phone. No app install is required.

Restaurants use Citanzo to capture party size, give each group a token, and show estimated wait times. Guests can step outside until notified. Staff call the next table from a live queue board instead of shouting names across the room.

Yes. Citanzo is built for mixed flow — scheduled slots for planners and a live queue for same-day walk-ins. Your team sees both on one timeline so neither group is forgotten.

Estimates adjust as your team serves customers and as average service times change through the day. They are guidance for guests, not guarantees — but they dramatically reduce repeated “how much longer?” questions at the desk.

A waitlist holds customers who want service today but did not get an immediate slot or table. They stay in order, get updates as spots open, and can leave without losing their place in a physical line.

You can offer a waitlist instead of turning people away. Customers join with their phone number, and you fill cancellations or no-shows from the list in fair order.

Customers are served in the order they joined unless you manually prioritise a case (for example, a medical urgency). The list is visible to staff so everyone works from the same source of truth.

Yes. When a spot opens or their turn is soon, Citanzo can send WhatsApp or SMS updates so they return at the right time instead of waiting on-site for hours.

Yes. Bookings trigger confirmations, and reminders go out before the visit — typically around an hour ahead on WhatsApp, with SMS fallback if needed. That helps salons and clinics cut no-shows without manual follow-up calls.

When their token is approaching, customers receive an alert on WhatsApp or SMS. They can grab a coffee or wait in their car instead of crowding your reception.

Owners and managers can receive alerts when a new booking or queue join comes in, so you are never surprised by a full day. Notification preferences are configurable in settings.

Staff can mark the appointment as a no-show and optionally release the slot to the waitlist. Reminder messages already reduced the chance of a miss; the dashboard keeps history for repeat patterns.

Yes. Add stylists, therapists, trainers, or doctors with their own working hours, days off, and service list. Bookings only show slots when that person is available.

Every booking builds a profile with visit history, notes (for example allergies or style preferences), and contact details. Front desk sees context before the customer sits down.

Citanzo sends a weekly summary with bookings, queue activity, and service trends. Owners use it to spot busy days, popular services, and staffing gaps without exporting spreadsheets every morning.

Gyms publish trainer slots or class times on the same booking link. Members reserve a spot, receive reminders, and front desk manages walk-ins through the queue when a session is full.

Clinics keep scheduled consultations on the calendar while walk-ins join a separate queue with clear tokens. Reception sees both flows and can notify patients when the doctor is ready.

Teams usually run Citanzo alongside the register for a few days, then drop paper once staff trust the live queue and calendar. Your existing customers keep booking the same way — through WhatsApp and walk-ins — with less chaos at the desk.