Feature
Waitlist guests instead of turning them away
When chairs or tables are full, capture names on a waitlist and message them when you can serve them.
The operational problem
Guests leaving because the wait feels unknown
Staff keeping unofficial lists on paper
No way to notify when a slot frees up
How it works
- Mark as fullSwitch to waitlist mode during peak hours.
- Capture detailsName, phone, party size — minimal friction.
- Notify when readyGuests get a message instead of hovering at the door.
Built for Indian local businesses
- Overflow capture
- Guest notifications
- Fair ordering
- Works with queue
Industry examples
- Restaurant
Friday dinner waitlist with SMS when a table is ready.
- Spa
Fully booked Saturday — waitlist for cancellation slots.
- Clinic
Overflow walk-ins queued fairly with notifications.
Frequently asked questions
- Does Citanzo work for walk-in heavy businesses in India?
- Yes. Citanzo is built for mixed traffic — advance bookings plus same-day walk-ins, tokens, waitlists, and QR join at reception. Salons, clinics, barbers, and restaurants use one dashboard for both.
- Can customers book without downloading an app?
- Customers use your booking link in a mobile browser. No app install is required for booking or joining a queue.
- Are WhatsApp reminders included?
- WhatsApp and SMS reminders are part of the workflow on supported plans. You configure services once; reminders go out before appointments based on your settings.
Handle walk-ins better
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