Guide · 10 min read
Queue management for local businesses
Move from crowded lobbies to clear tokens and updates.
Why digital queues work in India
Customers already use smartphones for UPI. Scanning a QR to join a line is familiar.
Visibility reduces arguments at reception — people see a number, not a guess.
Setting up your first queue
Display QR in Hindi and English.
Train one reception staff member as backup for guests who need help.
Start on a moderately busy day before peak festival season.
Frequently asked questions
- Does Citanzo work for walk-in heavy businesses in India?
- Yes. Citanzo is built for mixed traffic — advance bookings plus same-day walk-ins, tokens, waitlists, and QR join at reception. Salons, clinics, barbers, and restaurants use one dashboard for both.
- Can customers book without downloading an app?
- Customers use your booking link in a mobile browser. No app install is required for booking or joining a queue.
- Are WhatsApp reminders included?
- WhatsApp and SMS reminders are part of the workflow on supported plans. You configure services once; reminders go out before appointments based on your settings.
Set up in minutes — start free
Booking link, walk-in queue, and WhatsApp reminders for Indian local businesses.