CITANZO PLATFORM

Every feature your business actually needs

Engineered by talking directly to Indian business owners.

BookingsOpen

Your customers book themselves

Share your custom online link (https://citanzo.com/b/your-name) in 30 seconds. Customers select a service, choose a slot, and confirm in under 2 minutes. No friction, no apps.

•Works on any mobile phone — no app download required
•Multi-service booking in a single convenient visit
•Style or staff preferences available for selection
•Real-time slot availability — zero double bookings
•Custom brand URL with your specific business name

Select Slot

Tomorrow

12 June

✓

11:30 AM ✓2:00 PM

✨ Confirmed in 2 clicks.

QueueTap to open

Walk-in management with a live digital queue

Keep walk-in customers happy. Citanzo generates a live digital queue. Customers join by scanning a QR code, track their wait times, and get notified when ready.

•Customer gets a token number. They see their place in line.
•Real-time waiting estimation updates
•Automatic WhatsApp updates as their turn approaches
•Works alongside your existing appointments
•Automated queue closing based on operational hours

Digital Token

Token #04

Wait time: ~12 mins

#02 (Called)Done

#03 (Current)Active

#04 (You)Next

RemindersTap to open

Automated notifications that prevent no-shows

CONFIRM and REMIND automatically. Citanzo triggers a WhatsApp notification 1 hour prior. Fallback to SMS guarantees delivery. Reduce no-shows by 60%.

•Automatic booking confirmations on creation
•Sleek 1-hour before WhatsApp & SMS reminders
•Fallback notification path guarantees receipt
•Re-engage passive customers after 30 days automatically
•Owner booking alarms for new appointments

WhatsApp Dispatch

Citanzo Reminder

"Hi Priya! Your hair styling booking at Urban Cuts is confirmed for tomorrow at 11:30 AM."

StaffTap to open

Coordinate your team without spreadsheets

Add stylists, therapists, or doctors. Assign services, custom working hours, and off-days. View team timelines and distribute workload dynamically.

•Add team members with custom permissions
•Individually set operational hours & leave schedules
•Service tags assigned per specialized member
•Interactive calendar timeline mapping all staff slots
•Staff utilization performance indicators

Choose Specialist

Raj (Master Barber)

Selected ✓

Priya (Spa & Nails)

Available

CustomersTap to open

Detailed client profiles, automatically

Every booking builds a customer dashboard. Track preferences, allergics, service history, revenue metrics, and send automatic follow-ups.

•Automated creation upon first customer booking
•Detailed chronological appointment logs
•Custom customer profile notes (allergies, requests)
•Tiered membership and visit counts tracking
•Automatic re-engagement alerts for inactive clients

Client Registry

Priya Sharma

VIP Client · 12 Visits

💬 "Prefers Raj for styling. Prefers Chamomile tea."

ReportsTap to open

Business statistics, every Monday morning

Wake up to progress. Citanzo delivers a detailed operational and financial health summary straight to your WhatsApp every Monday morning.

•Automated WhatsApp progress summaries
•Services segmented by revenue contribution
•Team member performance & active hours tracking
•Accurate customer retention statistics
•Custom date-range reports in the dashboard

Revenue Audit

₹45,200

Weekly Summary