Walk-ins and bookings, one operational view

The operational problem

Walk-ins ignored because the diary is appointment-only

Double work with separate queue apps

Owners blind to real chair utilisation

How it works

1. Enable both modesBooking link offers slot or join queue.
2. Front desk controlAdd, reorder, or call next from phone.
3. End-of-day claritySee walk-in vs booked mix in reports.

Built for Indian local businesses

• Unified calendar
• Queue + waitlist
• QR join
• WhatsApp reminders for bookings

Industry examples

• Barber

  Hybrid Saturday — slots plus walk-in tokens.

• Clinic

  Morning appointments, afternoon walk-in queue.

• Restaurant

  Reservations plus walk-in waitlist at peak.

Frequently asked questions

Does Citanzo work for walk-in heavy businesses in India?

Yes. Citanzo is built for mixed traffic — advance bookings plus same-day walk-ins, tokens, waitlists, and QR join at reception. Salons, clinics, barbers, and restaurants use one dashboard for both.

Can customers book without downloading an app?

Customers use your booking link in a mobile browser. No app install is required for booking or joining a queue.

Are WhatsApp reminders included?

WhatsApp and SMS reminders are part of the workflow on supported plans. You configure services once; reminders go out before appointments based on your settings.