Use case
Manage walk-ins without losing bookings
One board for tokens and timed appointments.
The problem
Paper lists and separate queue apps split attention at reception.
Outcomes you should expect
- Calmer reception
- Fair walk-in order
- Better chair utilisation
How to implement
- Turn on queue + bookingClients choose slot or join line from your link.
- Print QR at entranceGuests self-join during rushes.
- Call next from phoneOwner or reception advances the queue live.
Real-world examples
- Barber shop Saturday: 40% walk-ins alongside pre-books
Frequently asked questions
- Does Citanzo work for walk-in heavy businesses in India?
- Yes. Citanzo is built for mixed traffic — advance bookings plus same-day walk-ins, tokens, waitlists, and QR join at reception. Salons, clinics, barbers, and restaurants use one dashboard for both.
- Can customers book without downloading an app?
- Customers use your booking link in a mobile browser. No app install is required for booking or joining a queue.
- Are WhatsApp reminders included?
- WhatsApp and SMS reminders are part of the workflow on supported plans. You configure services once; reminders go out before appointments based on your settings.
Reduce no-shows
Start with reminders and a single booking link.