Use case
Manage busy weekends with less stress
When the shop is full, show wait time instead of turning people away.
The problem
Weekend crowds overwhelm reception and anger waiting clients.
Outcomes you should expect
- Shorter perceived wait
- More clients captured on waitlist
- Staff stay on floor
How to implement
- Open waitlist when fullCapture overflow instead of sending people away.
- Show token positionGuests wait nearby without blocking the door.
- Message when readyWhatsApp or SMS reduces lobby noise.
Real-world examples
- Barber shop: 12 extra clients captured via waitlist on peak Saturday
Frequently asked questions
- Does Citanzo work for walk-in heavy businesses in India?
- Yes. Citanzo is built for mixed traffic — advance bookings plus same-day walk-ins, tokens, waitlists, and QR join at reception. Salons, clinics, barbers, and restaurants use one dashboard for both.
- Can customers book without downloading an app?
- Customers use your booking link in a mobile browser. No app install is required for booking or joining a queue.
- Are WhatsApp reminders included?
- WhatsApp and SMS reminders are part of the workflow on supported plans. You configure services once; reminders go out before appointments based on your settings.
Reduce no-shows
Start with reminders and a single booking link.