Does Citanzo work for walk-in heavy businesses in India?

Yes. Citanzo is built for mixed traffic — advance bookings plus same-day walk-ins, tokens, waitlists, and QR join at reception. Salons, clinics, barbers, and restaurants use one dashboard for both.

Can customers book without downloading an app?

Customers use your booking link in a mobile browser. No app install is required for booking or joining a queue.

Are WhatsApp reminders included?

WhatsApp and SMS reminders are part of the workflow on supported plans. You configure services once; reminders go out before appointments based on your settings.

Free template

Salon cancellation policy template

Protect stylist time while staying client-friendly.

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Copy and edit

CANCELLATION POLICY — [SALON NAME]

We value your time and ours.

• Cancel or reschedule 4+ hours before your slot — no fee.
• Less than 4 hours: 50% service charge may apply for long appointments.
• No-show: We may ask for advance payment for your next booking.

To reschedule, use our booking link: [LINK] or WhatsApp: [NUMBER].

Usage tips

Add link to Instagram bio booking page
Mention policy in reminder messages

Fields to customise

Notice hours
Fee percentage
Contact

Frequently asked questions

Does Citanzo work for walk-in heavy businesses in India?: Yes. Citanzo is built for mixed traffic — advance bookings plus same-day walk-ins, tokens, waitlists, and QR join at reception. Salons, clinics, barbers, and restaurants use one dashboard for both.
Can customers book without downloading an app?: Customers use your booking link in a mobile browser. No app install is required for booking or joining a queue.
Are WhatsApp reminders included?: WhatsApp and SMS reminders are part of the workflow on supported plans. You configure services once; reminders go out before appointments based on your settings.

Use templates with Citanzo

Store notes and automate reminders on top of your policy.

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