Free template

Appointment confirmation message templates

Short, clear WhatsApp copy clients actually read.

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Copy and edit

Hi {name}, your appointment at {business} is confirmed.

Service: {service}
Date: {date}
Time: {time}
Stylist / Doctor: {staff}

Reply YES to confirm or call us to reschedule.
Map: {location_link}

Usage tips

  • Keep under 6 lines
  • Include map link for first-time clients
  • Send 24h and 1h reminders automatically with Citanzo

Fields to customise

  • Business name
  • Service
  • Staff name
  • Map link

Frequently asked questions

Does Citanzo work for walk-in heavy businesses in India?
Yes. Citanzo is built for mixed traffic — advance bookings plus same-day walk-ins, tokens, waitlists, and QR join at reception. Salons, clinics, barbers, and restaurants use one dashboard for both.
Can customers book without downloading an app?
Customers use your booking link in a mobile browser. No app install is required for booking or joining a queue.
Are WhatsApp reminders included?
WhatsApp and SMS reminders are part of the workflow on supported plans. You configure services once; reminders go out before appointments based on your settings.

Use templates with Citanzo

Store notes and automate reminders on top of your policy.

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