WhatsApp integration
WhatsApp for reminders, not scheduling chaos
Clients book on your link; WhatsApp handles timely nudges.
What it does
- Appointment reminder messages before visits
- Works alongside your existing WhatsApp personal chats
- Reduces manual copy-paste from staff
Setup steps
- Complete business profile in Citanzo
- Enable messaging in settings
- Share booking link on WhatsApp status
- Verify reminder timing on a test booking
Good to know
- WhatsApp is used for notifications tied to bookings — not for parsing unstructured booking chats
- Delivery depends on valid customer phone numbers at booking time
Frequently asked questions
- Does Citanzo work for walk-in heavy businesses in India?
- Yes. Citanzo is built for mixed traffic — advance bookings plus same-day walk-ins, tokens, waitlists, and QR join at reception. Salons, clinics, barbers, and restaurants use one dashboard for both.
- Can customers book without downloading an app?
- Customers use your booking link in a mobile browser. No app install is required for booking or joining a queue.
- Are WhatsApp reminders included?
- WhatsApp and SMS reminders are part of the workflow on supported plans. You configure services once; reminders go out before appointments based on your settings.
Set up in minutes — start free
Booking link, walk-in queue, and WhatsApp reminders for Indian local businesses.